REFUND POLICY

Welcome to DigiMart Hub. We are committed to providing high-quality digital products and excellent customer support. Please read our Refund Policy carefully before making any purchase.

Because we sell digital products, downloadable files, and instant-access services, special refund conditions apply.


1. General Refund Policy

Due to the nature of non-tangible, downloadable, and irrevocable digital goods, all sales are generally considered final once:

  • Payment has been completed
  • Product access has been granted
  • Download link has been delivered
  • Membership access has started
  • Digital file has been sent

Therefore, we do not offer refunds for most digital purchases after successful delivery.


2. Products Covered Under This Policy

This includes but is not limited to:

  • eBooks
  • Templates
  • Software Files
  • Website Themes
  • Graphics & Design Assets
  • Courses & Training Materials
  • Membership Access
  • Digital Tools
  • Downloadable Resources

3. Double Payment Refunds

If you were charged twice accidentally for the same order, we will review and process the duplicate payment refund.

Refund Timeline:

  • Verification required
  • Approved refunds processed within 5–7 business days
  • Time may vary depending on payment provider or bank

Please contact support with your payment proof and order details.


4. Exceptions (Eligible Review Cases)

Refund requests may be reviewed only in limited circumstances such as:

  1. Duplicate payment made accidentally
  2. Product was not delivered due to technical error
  3. Corrupted or inaccessible file provided
  4. Major mismatch between description and delivered product
  5. Unauthorized transaction verified by payment provider

All requests are reviewed individually.


5. No Refund Cases

Refunds will generally not be granted for:

  • Change of mind after purchase
  • Purchased by mistake
  • Lack of technical knowledge
  • Failure to read product description
  • Incompatibility with unsupported devices
  • Downloaded product already accessed
  • Delayed use after purchase
  • Personal preference dissatisfaction

6. Try Before You Buy

We encourage customers to carefully review:

  • Product descriptions
  • Features
  • File formats
  • Compatibility details
  • Screenshots / demos / previews

This helps ensure the product matches your expectations before purchase.


7. Technical Support Assistance

If you face any issue with your purchase, our support team is here to help.

We can assist with:

  • Download problems
  • File access issues
  • Installation guidance
  • Broken links
  • Technical errors
  • Product usage questions

Our goal is customer satisfaction, even when refunds are not applicable.


8. How to Request Refund Review

To request a refund review, contact us with:

  • Full Name
  • Order ID
  • Payment Screenshot
  • Product Name
  • Clear explanation of issue

Email: support@digimart.paniaistudio.com


9. Processing Time

Once your request is reviewed:

  • Response usually within 24–48 business hours
  • Approved refunds processed in 5–7 business days

10. Agreement

By purchasing from DigiMart Hub, you confirm that:

  • You understand digital products are usually non-refundable
  • You reviewed the product before purchase
  • You agree to this Refund Policy

Thank You for Choosing DigiMart Hub

Everything Digital. One Smart Store.